Frequently asked questions
Everything about delivery, files, licensing and refunds. Can't find your answer? Contact us and we reply within one business day.
How do I receive my files after purchase?
Delivery is automatic. As soon as your payment is confirmed, we email your download link to the address you used at checkout, usually within a couple of minutes. The link stays valid for 72 hours; if it expires or you need it re-sent, just email support@goodsbyloft.com and we'll send a fresh one.
What file formats do you use?
Most products are high-resolution PDFs (planners, checklists, guides) or 300 DPI JPGs (wall art), packaged in a single ZIP file. Template products use fillable PDF fields, so you can type your details straight into the file. Every product page lists the exact formats under "File format" before you buy.
What sizes do the printables come in?
Planner and template PDFs include both US Letter (8.5x11") and A4 versions. Wall art sets include five ratio variants per design (2:3, 3:4, 4:5, 5x7 and ISO A-series), which covers standard frames from 5x7" up to 18x24" and A5 up to A2.
How do I print the files?
Any home printer works for planners. We recommend printing at "Actual size" (100% scale). For wall art, a local print shop or an online photo printer on matte paper gives the best result. You can print your files as many times as you like for your own use.
Can I use the products commercially?
All products are licensed for personal use unless the product page says otherwise. You may not resell, redistribute, share or repackage the files, print them for commercial sale, or upload them to other websites. The Client Welcome Packet template may be used for one business of your own, but the template itself cannot be resold.
Do I need special software?
No. PDFs open in any free PDF reader (or your browser), and JPGs open anywhere. For fillable templates, a free PDF reader such as Adobe Acrobat Reader lets you type into the fields and save your copy.
Who processes my payment?
Checkout is handled by Paddle.com, our merchant of record. Paddle accepts major cards, PayPal, Apple Pay and Google Pay, calculates any VAT or sales tax for your country, and is the name you'll see on your card statement. We never see or store your card details.
What is your refund policy?
Digital products can't be "returned", so we keep it simple: if your files are faulty, not as described, or you're unhappy with your purchase, contact us within 14 days at support@goodsbyloft.com and we'll fix the issue or refund you in full. Full details are on our Refund Policy page.
I didn't get my download email. What now?
First check your spam or promotions folder for an email from Goods by Loft. If it's not there within 15 minutes of purchase, email support@goodsbyloft.com with the email address you used at checkout and we'll re-send your files, usually within a few hours.
Will I be charged tax?
Prices are listed in USD excluding tax. During checkout, Paddle automatically applies whatever VAT or sales tax your country requires, and shows the final total before you confirm payment.